How to Refund a Game on PS5 – Explained

Do yourself a favor , disable Automatic Downloads .

Refunding digital game on console has always been a bit of a tedious appendage , and while there have been efforts made to quash the restrictions , it ’s still not as good as Steam . This is the same pillowcase with thePS5 , which offers refund for digital purchase as well , but there are multiple factors to keep in brain . Here is how you may refund a plot on the PS5 .

PS5 Games Refunding Criteria

To repay any biz on the PS5 , you first want to confirm whether the purchase you need to refund is actually eligible for a refund . Here is a handy checklist provided by PlayStation :

Essentially , if you downloaded a plot you are plan on refund , then PlayStation will not reward you with a refund , unlike Steam , where you’re able to play a game for a utmost of two hours before refunding . to boot , the plot or DLC has to be give back within 14 days of purchase . These are the two major conditions that need to be satisfy . We extremely recommend disabling automatic downloads on the PS5 because once the download is initiated , you are ineligible for the repayment .

There are some exceptions where a repayment could be offered to player if a biz is in an unbelievably pitiable state at launching likeCyberpunk 2077on the PS4 . In other cases , the publisher can decide to take the plot off the program wholly , and extend automatic refunds like the recent first - party form of address , Concord . However , this is still very rare .

Refunding a Game on the PS5

If you meet the measure above , you are elligable for a full repayment for any biz or DLC . To initate the repayment cognitive operation , follow the steps below .

They ’ll inquire why you want to return the title , and only cater a refund if you meet the criterion .

Can You Refund Pre-orders?

If you have pre - order a title through the PS Store , you’re able to request a repayment as well . There are two scenarios for this , as per PlayStation :

PS5 Refund Timline

If the refund process is successful , it takes around 30 to 60 days to incur the refund . However , in most cases , it does n’t take more than two weeks . repayment are issued to the payment method used to make the purchase , but if that is n’t available , for whatever cause , the amount is credit to PlayStation Store wallet .

That ’s all there is to refunding a game on the PS5 . It ’s still nowhere as user - well-disposed as Steam , because a lot of player have reflexive downloads enable , which provide the refund feature useless . We hope that Sony continues to listen to feedback , and meliorate the process in future update .